Emergency Utility Assistance Program
DVCC has partnered with Austin Energy to be able to provice emergency utilities assistance, to households who are experiencing financial hardships.
Austin Energy customers can apply online, via phone, or in person (by appointment only)
Elegibility Requirements
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Must be an Austin Energy residential customer
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Proof financial hardship
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Schedule one resource navigation appointment
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Must have no meter tampering notices
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Must provide most recent utility bill
To apply online please click here
This form is active as long as funds are available. If you receive an error message, it means we have run out of funds for the month. You can get access to list of other agencies near you that help with Austin Energy bills here.
To apply via phone or in person please call:
903-326-3822
Hours:
Mon-Fri 10:00 am - 3:00 pm
For in-person applications, all applicants must request an appointment.
FAQ's
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How do I know if I qualify for assistance?
a: DVCC will follow up with applications, to inform the applicants of eligibility and ability to assist.
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I don’t have Austin Energy services, can I still receive assistance?
a: At the moment DVCC can only provide financial assistance to Austin Energy consumers.
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Can I apply in person?
a: Yes, please call the number below to schedule an appointment to schedule an appointment, for in-person applications.
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How long does the application process take?
a: The application takes a few minutes. DVCC reviews applications on a weekly basis, and makes determinations of eligibility during that time.